Frequently Asked Questions

Frequently Asked Questions

 

  • How Can We Afford To Sell These Items So Cheaply?

We purchase products in bulk which brings the cost of them down for us and for you.

 

  • How Much is Shipping?

Worldwide shipping is FREE.

 

  • Do You Have A Returns Policy?

Yes. We have a very good returns policy. Where most stores only allow you to return damaged goods, we allow you to return items even if you just changed your mind and do not want them anymore. You just have to return the items within 30 days of receiving them. Cool huh! Click here for more details on our returns policy.

 

  • How Long Before You Receive This Item?

We process all orders within 24hrs and ship out within 3 days. Depending upon where your order is going you should receive it within 7-25 business days.

 

  • Are Your Details Safe With Us?

Of course. We use data protection and all payments are processed through trusted payment processors.

 

  • What if you have an issue with your item?

If you haven’t received it within 30 business days or if it is damaged contact us at [email protected] and we will chase up your order or rush you a replacement at our cost.

 

  • What Charity Do We Support?

At the moment we are supporting a wonderful charity called Camp Quality that support children living with cancer. We donate 10% of any profits each month to this amazing cause.

 

  • Where are we based?

We are a worldwide company and we have been around since 2018. Our HQ is based on the Sunshine Coast in Queensland, Australia but we sell our quality products worldwide.

 

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